jiwin Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how jiwin ("we", "us", "the Platform") collects, uses, stores and protects the personal information of users ("you", "the User") who access or use the jiwin website and services available at jiwin.ws. By registering an account on jiwin or by otherwise using the platform, you acknowledge that you have read this Policy and consent to the data practices described herein.

jiwin is committed to handling personal data responsibly and transparently. We collect only the information that is necessary to operate the platform, process financial transactions, verify user identities, and comply with applicable legal and regulatory obligations. We do not sell, rent or trade user data to third parties for commercial marketing purposes.

Privacy at a Glance

1. Information We Collect

When you register an account with jiwin, use the platform's services, or communicate with our support team, we may collect the following categories of personal information:

• Identity information: your full name and date of birth, as provided during registration and KYC verification. A copy of your Bangladeshi National Identity Card (NID) or passport may be requested to complete identity verification.
• Contact information: your mobile phone number (used as your primary account identifier and for SMS verification) and, where provided, an email address.
• Financial information: details of deposits and withdrawals made through bKash, Nagad, Rocket, Upay, Visa or Mastercard, including transaction reference numbers, amounts and timestamps. We do not store full card numbers or mobile banking PINs.
• Technical information: your IP address, device type, browser type and version, operating system, session duration and approximate geographic location (derived from IP, not GPS) — collected automatically when you access jiwin.
• Behavioural information: records of your gaming activity on jiwin, including game history, bet amounts, win/loss outcomes, session patterns and interaction with responsible gaming tools such as deposit limits and self-exclusion settings.

2. How We Use Your Information

jiwin uses the personal data it collects for the following purposes, all of which are necessary for the proper functioning of the platform and for compliance with applicable legal obligations:

• Account management and authentication: verifying your identity at registration and login, maintaining your account settings, and enabling password reset and two-factor verification via SMS.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay and card payment methods, reconciling transaction records and resolving payment disputes.
• Regulatory compliance: fulfilling KYC obligations, conducting anti-money laundering (AML) screening, retaining records as required by applicable law, and cooperating with lawful requests from competent authorities.
• Platform improvement and security: analysing aggregated, anonymised usage data to improve the jiwin user experience, detect and prevent fraud or abuse, and maintain the technical security of the platform.

3. Sharing of Your Information

jiwin does not sell, rent or trade your personal information to third parties. We may share personal data only in the following strictly limited circumstances:

• Payment processors: we share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Visa and Mastercard solely to process your deposits and withdrawals. Each of these providers operates under its own independent privacy and security framework.
• Identity verification providers: where jiwin uses a third-party KYC service to verify the authenticity of identity documents, the minimum necessary data is shared with that provider under a data processing agreement that requires equivalent data protection standards.
• Legal and regulatory authorities: jiwin may disclose personal data to competent government, law enforcement or regulatory authorities where required by applicable law or where jiwin has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or imminent harm to a third party.

4. Payment Data and Financial Transactions

All financial transactions on jiwin — including deposits via bKash, Nagad, Rocket and Upay, and card payments via Visa and Mastercard — are processed through the independent secure infrastructure of those payment providers. jiwin receives confirmation of successful transactions and the associated reference identifiers, but does not store your full mobile banking account credentials, card numbers, or CVV codes at any point.

Transaction records (amounts, dates, reference numbers and payment method type) are retained on jiwin's secure servers for the period required by applicable financial record-keeping and AML obligations. These records are used exclusively for account reconciliation, withdrawal processing, dispute resolution and regulatory compliance purposes. They are not used for any commercial marketing or profiling activity.

5. Cookies and Tracking Technologies

jiwin uses cookies and similar local storage technologies on its website for the following purposes. You may configure your browser to refuse cookies, but some platform features (including session management and login persistence) may not function correctly if you do so.

• Session cookies: essential for maintaining your logged-in state during an active session. These expire when you close your browser and are not used to track activity across sessions.
• Preference cookies: used to remember your language and display preferences so that your settings are preserved between visits.
• Analytics: jiwin uses anonymised aggregate data to understand general platform usage patterns — such as which sections are visited most frequently and where users experience technical difficulties. This data cannot be linked back to any individual user.

6. Data Retention

jiwin retains personal data for as long as your account is active and for such additional period as is required to satisfy applicable legal, regulatory, financial record-keeping and AML obligations. Where you request account closure, jiwin will delete or anonymise your personal data within a reasonable period, subject to the following retention obligations:

7. Your Data Rights

jiwin respects your rights with respect to your personal data. You may exercise any of the following rights by submitting a request to the jiwin support team at [email protected]:

• Right of access: you may request a copy of the personal data that jiwin holds about you. We will respond to access requests within 30 days of receipt.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data, subject to any overriding legal retention obligations. Where deletion is not possible due to regulatory requirements, we will inform you of the specific legal basis for retention.
• Right to restrict processing: in certain circumstances, you may request that we restrict the processing of your personal data while a complaint or access request is being investigated.

8. Security Measures

jiwin implements technical and organisational security measures proportionate to the risk presented by the categories of data it processes. All data transmitted between your device and the jiwin platform is encrypted in transit using SSL. Passwords are stored using industry-standard one-way hashing and are never stored or transmitted in plain text. Access to personal data within jiwin's systems is restricted to authorised personnel on a need-to-know basis.

No security system is impenetrable. While jiwin takes all reasonable steps to protect your personal data, we cannot guarantee that unauthorised access, hacking, data loss or breach will never occur. In the event of a data breach that is likely to result in a high risk to your rights, jiwin will notify affected users and, where required, relevant authorities in accordance with applicable law.

9. Minors

jiwin is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you believe that a minor has accessed jiwin or provided personal data to us without parental consent, please contact our support team immediately at [email protected]. Upon verification, we will promptly delete the relevant data and close the associated account.

10. Changes to This Policy

jiwin may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where a change is material, we will notify registered users via email or in-platform notification before the change takes effect. The date at the top of this Policy indicates when it was last revised. Continued use of the jiwin platform after a revision constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how jiwin handles your personal information, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours.